About Micfo.com

The thought of wanting to start a webhosting company was conceived when the hosting provider we had an account with gave levels of technical support and customer service which was less than satisfactory and resulted in damaging consequences for the business.

With this intent and service levels in mind, Micfo International LLC was started in the year 2001 with datacenters in Chicago as well as the UK. The vision was to provide customers not with just a hosting solution but a satisfying experience. To make this come true, every personnel of Micfo's technical support and customer service team go through a customer service orientation program where they learn to understand the customer's needs and requirements.

Micfo International LLC has preferential partnerships with all the leading software vendors of the hosting industry including cPanel, Parallels (erstwhile SwSoft), MailEnable, Dell, HP and all the major Tier III bandwidth providers in America as well as the United Kingdom. Infrastructure wise, we are second to none as Micfo uses only branded hardware for all its servers. All our network infrastructure equipments are sourced directly from Cisco or Foundry including the CAT V and VI cables used for inter connectivity. All our network operations centers and data centers are Tier III facilities. Our UK datacenter is one of the very few carrier neutral facility in the whole of Europe and has a N+1 HVAC redundancy system in place. Our partnership status helps leverage a quicker fix or resolution from the vendors we deal with.

Micfo operates from multiple offices in the USA, the UK and India. With over 125 personnel working full time, personal attention will never be in short service with us. We have separate technical support teams taking care of shared and reseller hosting, VPS hosting and fully managed dedicated servers. Our strength of personnel afford us the luxury of having separate support teams to manage our shared and reseller servers, vps hardware nodes and managed dedicated servers.These along with our customer service personnel are available round-the-clock, every single day of the year, its actual 24 x 7 x 365 service. Our confidence in the hosting products we serve and manage allows us to give you a 30 day Money Back Guarantee where your money is refunded without any questions, in case you do not like our services or have a less than satisfactory experience.

Micfo is fully aware of its commitment towards it customers, and at the same time also fulfills its prerogatives as a creditworthy member of the hosting service industry. Our efforts towards this dual role includes maintaining a clean network and putting in place a stringent security system which keeps away spammers, UCE senders, fraudsters, scamsters, ponzzi schemes, HYIP formulas, warez sites, tools and every possible cyber fraud or crime. We deal with every abuse complaint with the utmost urgency. At the same time, we also understand that a lot of these unscrupulous activity may have been carried out without the customer's knowledge, by either having their sites compromised or through spoofing and gaining unauthorized access. All possible help is offered in such cases to clean the hosting account. Micfo extends its fullest cooperation to all the investigation agencies and law-enforcing bodies to help crack major / severe cyber crime cases.

Micfo leaves nothing clandestine. Our legal section includes a terms of service document, service level agreement for dedicated severs, a privacy policy for all customers, a separate usage policy for vps customers and a separate section for our billing and accounting terms. All these factors coupled with a ceaseless perseverance to achieve 100% customer satisfaction has helped us reach where we are. Micfo spends a large part of its energies on after-sales service, a concept hitherto unknown until a few years back. Micfo brought it into fashion by focusing on the recurring needs of the existing clientele and raising the standards for customer care. It has always been our motto where concentration is not just on increasing the client base, but also to raise service standards and retain our long standing customers without whom we would not have reached today's position.

We are always thankful to our customers who have helped us reach this pedestal. It will always be our ambition to be the perfect hosting company. We are extremely proud but also feel obliged about having been conferred a plethora of awards by our peers and the internet industry in general. A few of our awards are as below. It only motivates us to move forward.