What are Subdomains?
Subdomains are URLs for different sections of your website. They use your main domain name and a prefix. For example, if your domain is micfo.com a sub-domain of your domain might be support.micfo.com.
How to add a subdomain?
Click on “Subdomains”, enter the desired name of the subdomain in the field, select the domain to which you wish to add the subdomain and click on the “Add” button.
Example: If you wish to add the subdomain ‘billing’ to the domain ‘bobcompany.com’, you would enter ‘billing’ in the field, select the domain ‘bobcompany.com’ in the list and you would click on the “Add” button.
How to redirect a subdomain?
Click on “Subdomains”, select the subdomain you wish to redirect in the first list, click on the “Setup Redirection” button next to it, type the address to which you wish the subdomain to redirect to in the field and click on the “Save” button. If you wish to have filename redirection, remember to end a trailing / on the end of the address (i.e. http://www.bobcompany.net/ ).
How to remove redirection of a subdomain?
Click on “Subdomains”, select the subdomain from which you wish to remove the redirection in the list and click on the “Remove Redirection” button.
How to remove a subdomain?
Click on “Subdomains”, select the subdomain you wish to remove in the last list and click on the “Delete” button.
How to grant FTP access to a subdomain?
Click on “FTP Manager”, click on “FTP Accounts” and click on “Add Account”. Enter the FTP information, as explained below:
- Login: Use the same name that you used to create the subdomain.
- Password: Type your desired password for this new FTP account.
- Directory: Use the same name that you used to create the subdomain.
- Click on the “Create” button.
Example: If you wish grant FTP access to the subdomain ‘billing.bobcompany.com’, you would enter ‘billing’ as both the login and directory.
Why doesn't my subdomain load when I include a 'www' in front it?
When you create a subdomain you can only access it at http://sub.domain.com. You can not access it at http://www.sub.domain.com.
I just created a subdomains, however it doesn't show up immediately at http://subdomain.mydomain.com. What can I do?
Usually it takes 2-12 hours for subdomains to activate. If it is not active after 12 hours, please send us a support ticket. We will manually add a Record entry to your DNS zone, and it will resolve the problem in 30 minutes to 4 hours.