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Uptime
Guarantee
Micfo.com offers
a 99.9% web hosting
uptime guarantee. That means your web site is guaranteed
operational 99.9% of the time in any calendar month.
Micfo's guarantee of 99.9% service uptime allows for
45 minutes of (HTTP) service outage per month as defined
here. If any server has any additional 45 minutes
of downtime (90+ minutes in total) then you will receive
1-Month Free Web
Hosting added to your account.
For purposes of this guarantee, only downtime lasting
at least 10 consecutive minutes is considered a service
outage.
Micfo.com will
not be held responsible for Service Outages resulting
from non-Micfo.com-operated equipment including, but
not limited to, Internet NAP failures, DOS Attacks
or congestion (MAE East, MAE West, etc.) and backbone
failures. Additionally, Micfo.com will not be held
responsible for delays in the registration or transfer
of a domain due to InterNIC-related issues, for outages
resulting from malfunctioning customer scripts or
applications that are installed by the customer, or
for unusual traffic spikes or "denial of service"
attacks on customer web sites.
Free month web site
hosting will be only added upon request by the
customer and upon determination that a service outage,
as defined by this guarantee, has occurred. To claim
your free month of hosting, you will need to submit
a request to our billing department the first few
days of the following month that the service outage
occurred. Please submit your refund inquiries to Billing
Department using the Members
Area.
Under exceptional circumstances Micfo.com reserves
the right to issue a refund equal to one month of
your web hosting fees to your credit card.
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