Knowledgebase & FAQ

Account Activation

How quickly will my account be setup?

Once your order is received, one of our account executives will review and manually verify your order. Upon approval, your account information will be sent to you via email.

This process can take between 6-12 hours for Web Hosting, Reseller Hosting and VPS Hosting orders, and up to 24 hours on dedicated servers.

How should I expect to receive my account information?

Once your account is activated, we will email you a PDF 'Welcome Guide Kit' which outlines your first 48 hours as a client and hopefully answers all your initial questions. This PDF 'Welcome Guide' contains your login credentials, as well as all the other information you require to begin using your micfo services.

I placed my order about 24 hours ago, however I have not received my account information yet. Why is that?

There are few possibilities:

1. Your account information may have been filtered in your spam/junk folder.
2. The email address submitted with your order may be invalid or not fully functional.
3. Make sure your email address on file is different than the domain name that you are transferring/hosting with micfo.
4. Your account requires further verification.

If none of the above applies to you, please send an email to billing@micfo.com for further assistance.

My account requires further verification, why is that?

These measures are being taken to establish your identity as the account holder, and to safeguard your interests as a valued customer by ensuring that your personal information is not being misused for any fraudulent activity.

General Questions

What is the divine hosting experience?

The divine hosting experience reflects a dramatic advance over traditional hosting solutions, providing optimized performance and better prioritization of your objectives. Our commitment is to offer the highest level of reliability, flexible hosting plans and customer service.

Why should I choose micfo as my hosting partner?

micfo improves human connectivity, turning complex technology into user friendly, versatile solutions with the highest standards. Our core objective is to help you succeed by responding to ongoing market changes.

Can I rely on you as my hosting partner?

Absolutely. We are committed to the highest standards of ethics, working as long as it takes to keep our promises and reach your complete satisfaction.

Is micfo going to walk me though every step of my hosting service?

That’s exactly why we are here - to deliver enterprise-grade hosting services. Sometimes hosting can be challenging, and our goal here at micfo is to eliminate any obstacles in your path, and to assist you in managing your hosting services.

Do you offer a money back guarantee?

Yes. We are so confident in our services that we offer a 30-day unconditional money back guarantee!

Do you offer an uptime guarantee?

Our network connectivity also meets the highest standards - 99.9% network uptime guaranteed with SLA. Given our 24/7/365 functionality and congestion-free network, we provide you with the fast and smooth service you demand.

Do you offer 24x7 technical support?

Of course. All our services are supported 24x7 by a devoted and motivated team of highly skilled professionals. They bring years of expertise covering the entire web hosting industry. You can contact us any time via email, help desk, phone, and live chat.

I am not very computer savvy. Can I use your services?

Without a doubt. Whenever you venture into an unfamiliar arena, it's important to know you have a partner you can rely on. micfo has the unique ability to convert the most complex aspects of hosting into simple, user friendly solutions, working with you closely every step of the way.

Is it possible to pay on a monthly basis and later switch to a yearly service plan?

Yes. You can start using our services by simply paying for the first month. If you want to switch to a yearly service plan, you only need to submit a request to our billing department.

Is the contract on a month-to-month basis or annual?

Our service contracts are on a month-to-month basis, meaning that you don’t need to pay in advance and can cancel at any time. If you elect to pay yearly, you will receive 2 months of web hosting absolutely free! Of course, the same 30 day money back guarantee applies in all cases.

Will you register my domain name?

Yes, micfo will register your domain name for you for free on any yearly service plans. If you would like to register the domain name yourself, you will have an opportunity to specify this during the sign-up process. The choice is yours.

Will I be the owner of my domain name?

Yes, you will always be the owner for your domain name, for as long as you keep paying the yearly fee. There are great discounts for multi-year plans, too.

How much does it cost to register additional domain names?

You can registered additional TLD (top level domains) domain names at only $15/year.

What if I already have a domain name?

We can transfer it to our servers for you for free. When filling out our secure online order form you will be asked if already have a domain name and if you want us to transfer it for you. Or, if you prefer to perform the transfer yourself, here’s our DNS info:

ns1.micfo.com : 70.32.39.123
ns2.micfo.com : 174.34.135.99

What if I want to transfer my domain registrar to micfo?

Should you wish micfo to be the holding registrar of your domain name, we can submit a transfer request to your current registrar (e.g. Godaddy) and transfer your domain for only $15/year.

Do you host international domain names?

Yes, we host domain names with any extension.

Could I have multiple domains pointing to the same site.

Yes, depending on the hosting package you are subscribed to, you can host a certain number of domain names (Limitless — 10 domains; Infinity — unlimited domains).

Dedicated Server

What is a Dedicated Server?

A dedicated server is a machine at your complete disposal. You don't have to share resources; all the server resources are totally dedicated to your specific needs. With a dedicated server you will be able to manage and administer all your tasks independently, configuring it exactly as you want.

What are the advantages of a Dedicated Server?

micfo's dedicated server solutions provide the performance, safety and freedom your business needs, with guaranteed network uptime and excellent support. If you want to grow your business, our dedicated servers will provide you with the perfect blend of technology, scalability and freedom you're looking for.

Do you offer fully customized Dedicated Server solutions?

Our dedicated servers are highly customized, offering you the flexibility to choose the hardware configuration, services, operating system, applications and administration tools that you prefer. Our experienced, professional team will work with you to design your custom dedicated server, meeting all your specific security, data protection, privacy, compliance and stability needs.

Will I be able to upgrade my Dedicated Server at a later date?

Yes. Whenever you need to make changes, micfo's engineers will be there for you to add services, change configurations, upgrade your hardware or help you fit the server to your business' evolving needs. micfo will guarantee your confidence and peace of mind, knowing that your dedicated servers are based on the industry’s most reliable hardware platforms.

What methods of payment do you accept?

micfo accepts all major credit and debit cards, as well as PayPal. You may also submit your payment through Western Union and Bank/Wire transfer, provided the payment is at least $100.00

Are your Dedicated Servers fully managed?

Absolutely. All our Dedicated Servers are fully managed. You will take control of your VPS node, while we handle your daily system administration and security monitoring.

In which one of your datacenters will you host my Dedicated Server?

Our dedicated servers are currently being hosted within our Orlando, FL datacenter. You may also choose to have your server within our London, UK datacenter.

VPS Hosting

What is VPS Hosting?

VPS means Virtual Private Server. Each independent part of the server has a unique file system and gets guaranteed disk space, bandwidth, CPU power and memory. A website hosted on a VPS runs in an isolated environment, so its performance will not be affected by other websites. This gives you complete control of your applications, while micfo handles the daily system administration, security monitoring, data backup, etc.

What are the advantages of VPS Hosting over Shared and Dedicated Server hosting?

VPS is a hosting solution that combines the benefits of shared and dedicated hosting. It acts as a dedicated server, but costs only a fraction of a dedicated hosting package. VPS users get full root access allowing server customization. You can install your own software or applications, just like you'd manage a dedicated server.

Is VPS Hosting suitable for me?

VPS Hosting packages are tailored for companies and individuals that require an isolated hosting environment (for safety and performance purposes), as well as higher server resources. Our VPS Hosting packages come fully equipped with high-end development tools, and are suitable for large bulletin boards, blogs, and other heavily database driven corporate websites/programs.

Are your VPS Hosting plans fully managed?

Absolutely. All our VPS hosting services are fully managed. You will take control of your VPS node, while we handle your daily system administration and security monitoring.

Which methods of payment do you accept?

micfo accepts all major credit and debit cards, as well as PayPal. You may also submit your payment through Western Union and Bank/Wire transfer, provided the payment is at least $100.00

Do you perform a daily backup of my VPS node?

Yes, we perform an off-site daily backup of your VPS node. However micfo does not guarantee this feature to any of the clients, and therefore strongly advises the client to regularly perform a backup of their web content.

What if I want to upgrade to a Dedicated Server?

It’s a seamless process. We will set up your dedicated server, and migrate all your data to your own dedicated server.

Reseller Hosting

Who should sign up for a reseller hosting service?

micfo offers you a great opportunity to start your own reseller hosting business or offer them as part of your existing services (web design, development etc.). Reseller hosting is typically suitable for those who have number of websites and would like to manage them all under one umbrella, or those who would like to create an additional revenue platform by reselling hosting services. Many webmasters, web professionals and companies have already adopted Micfo because they admire our performance and achievements.

Is it easy to resell your services?

Absolutely. As a reseller all you need to do is to attract new clients and sell them hosting services. We'll do the rest! We'll take care of your new clients' needs and manage their websites. We'll let you focus on building your business, while we'll help with all the technical related tasks.

Why should I choose to partner with micfo?

Quite simply because only micfo can offer such a complete, full-service partnership program! A partnership that will grow your business, while using your own brand. We take much pride in the high level of support we provide to our resellers.

Will micfo help me in running my business?

Absolutely. Partner with micfo and sell professional low-cost hosting solutions and domain registration alternatives, while we take care of the back-end details! We will provide you with all the necessary tools and applications that you would require, to run your business on auto-pilot.

Remember, there are no volume or minimum commitments and no monthly fees! Let micfo help you build your new business, grow your revenues and boost your customer satisfaction.

What TLD's (Top Level Domains) do you register as your free domain?

micfo registers the following TLDs with your hosting plans: .com .net .org .info .biz .us .co.uk. uk.com, uk.org

Do you host international domain names?

Yes, we welcome international domain names. micfo hosts domain names with any extension, (.br .it .pl .ru .nu .ch .jp .ir .ae .sa .gr, etc.)

What methods of payment does micfo accept?

micfo accepts all major credit and debit cards, as well as PayPal. You may also submit your payment through Western Union and Bank/Wire transfer, provided the payment is at least $100.00

Can micfo transfer my websites, including files, databases and images from my previous host?

Yes, micfo can transfer all your files to our servers, on a basis that your current hosting provider offers cPanel and/or Plesk as their control panel. We will need the login credentials of your previous host in order to transfer your data.

Will I be able to offer a website builder to my clients?

Yes. You will be able to offer a free online website builder to each of your clients.

Will I be able to provide my clients with a control panel of their own?

Of course. Each one of your web hosting customers will have a unique control panel assigned to them.

Can I create unlimited web hosting accounts under my reseller plan?

Yes, you can create as many accounts as your disk space and bandwidth allows you. However overselling is strictly prohibited, and accounts found to be violating this policy will have their account(s) suspended with or without any prior notice.

If I need a module installed that is publicly available on CPAN.org, can micfo install it for me?

Yes, simply submit a ticket to our technical department, and we will install the module at no additional cost.

Will my customers know that I'm reselling your services?

We respect your privacy, and your customers will never realize that you are a reseller of micfo. You will resell our services with your very own private name servers:

ns1.yourdomain.com
ns2.yourdomain.com

Are there any restrictions on the number of email accounts, FTP accounts and other major features that I can assign to my clients?

Not at all. You can create packages with unlimited email accounts, FTP accounts, MySQL databases, sub-domains, park domains and addon domains.

Do you support IMAP?

Yes, IMAP is supported free of charge on all micfo hosting plans.

Is sendmail enabled within your services?

Yes, sendmail is enabled on all of our servers, and there will be no problem using this for your forums and/or any other program and application

Do you perform a daily backup of my client's websites?

Yes, we perform an off-site daily backup of your entire reseller hosting account which includes your own web content, as well as your clients. However micfo does not guarantee this feature to any of the clients, and therefore strongly advises the client to regularly perform a backup of their web content.

Will you offer technical support to my clients?

At this time we do not provide support directly to your clients; however you can always submit your inquiries on their behalf to our helpdesk.

Will you provide me with a billing and client management system?

You will receive a free copy of WHMCS billing and client management system with our Eternity Reseller Hosting plan. We will install this software for you free of charge!

Will I be able to accept credit cards from my clients?

Absolutely. We have partnered up with 2checkout.com to provide a free account to our resellers subscribed to the Eternity reseller hosting plan.

Can I integrate my credit card processing account into my client management system?

Yes. We will walk you through every step and integrate your 2checkout.com payment processing platform into your WHMCS client management system. This will enable to run your hosting business on auto-pilot. Money will be flowing into your account while you are asleep – without lifting a finger!

Which operating system should I choose; Windows or Linux?

Linux is known to be an exceptionally reliable operating system, which supports a wide range of applications and programming languages such as Ruby on Rails, PHP, MySQL, and SSH.

On the other hand, Windows is an excellent platform choice for major Microsoft technologies such as MS Access, ASP, ASP.NET, MS SQL 2005/2008 and more.

If you are new to web hosting and simply would like to host your web site and emails, we recommend Linux as a choice of operating system.

Web Hosting

What TLDs (Top Level Domains) do you register as your free domain?

micfo registers the following TLDs with your hosting plans: .com .net .org .info .biz .us .co.uk. uk.com, uk.org

Do you host international domain names?

Yes, we welcome international domain names. micfo hosts domain names with any extension, (.br .it .pl .ru .nu .ch .jp .ir .ae .sa .gr, etc.)

Could I have multiple domains pointing to the same site?

Yes, that is available on all shared and reseller hosting plans.