Managed Professional Services

Micfo Professional and Managed Services

Offering professional and managed IT services to Northwest Metro Atlanta, including, Downtown, Buckhead, Smyrna, Marietta, Roswell, Sandy Springs, Perimeter, and Kennesaw areas.

As a leading Atlanta-based cloud hosting provider, Micfo has expanded to share our in-house expertise to local Metro Atlanta businesses by providing our Managed Service solutions and Professional Service IT consulting across a wide range of technology. These solutions will enable business owners and office managers to reach new levels of productivity and effectiveness with our managed services for workstations, servers, mobile devices, phones, and network equipment. 

Services available include:

  • Virtual CIO and I.T. Strategy
  • PBX Phone Systems, VoIP, Unified Communications
  • Internet Connectivity and Routing
  • Network Security, Firewall, VPN
  • Backups and Disaster Recovery / Business Continuity
  • Remote Monitoring and Help Desk
  • Anti-X, Protection from Spam (UCE), Virus, and Malware
  • Network Services, DNS, DHCP, Email and File Sharing
  • Website Hosting in the Cloud
  • Wireless (Wi-Fi) Access and Routing
  • Compliance (HIPAA, PCI, SOX)
  • Mobile Device Management
  • Windows PC and Mac OS X Desktop Support
  • PC and Server Hardware Troubleshooting and Repair
  • Software Application Installation, Upgrade and Migration

 

Virtual CIO and I.T. Strategy

The right technology can make the difference between record-breaking growth and barely breaking even with eroding profit margins as you’re squeezed between competitive pricing and ever increasing costs. Information Technology is constantly evolving and having a deliberate IT strategy with immediate, short-term, and long-term plans can help insure that your company stays relevant and even give you a competitive advantage in the marketplace. Micfo’s experienced Professional Service Consultants are available to meet and strategize with your company’s leadership team, fulfilling a virtual CIO role for businesses that recognize the value of technology but might not have the resource or budget required to support a full time C-level technology leader.

PBX Phone Systems, VoIP, Unified Communications

Scale up your business with our advanced telephony services. Whether you’re currently using a traditional phone system or the latest VoIP software PBX, Micfo can help you minimize cost while maximizing value. Our telecom engineers have experience with legacy PBX systems – including digital and TDM phones – as well as software PBXs and VoIP phones. Let Micfo help you make the most of your existing system or migrate to a new VoIP solution with unified communication (UC) to ensure you don’t miss that sales opportunity you’ve been trying to close this quarter.

Internet Connectivity and Routing

With over 30Gb/s of dedicated Internet access (DIA) from more than a dozen Internet providers including Verizon, XO, GTT, and Cogent, Micfo is able to leverage the strengths of each carrier to provide low-latency, high-bandwidth performance in a fault-tolerant configuration to hosting customers and clients wanting to collocate in our tier 1 data center located in Atlanta, GA.

For customers that have their own data center or host their own servers, Micfo will get you connected with the right Internet provider for your needs and help you get to the next level with BGP routing using multiple connections to protect your business from unexpected Internet outages and lost time due to network problems.

Network Security, Firewall, VPN

Don’t become a statistic or the latest news story! Protect your network using firewall and VPN. Our experienced security professionals can install and manage your firewall, protecting your office at the network edge and reducing surface area of attack for would-be hackers.

Have multiple office locations or employees that need to be able to work remotely from home or while waiting in an airport lobby? Use site-to-site VPN to allow seamless communication between offices as though everything was in the same building or use client VPN to allow your traveling sales guy to log into the network from the client’s site to download the latest pricing and PowerPoint deck.

Backups and Disaster Recovery / Business Continuity

Nobody wants it and most don’t expect it, but catastrophic failure happens. Data loss happens. Ex-employees happen. Having a disaster recovery (DR) or business continuity (BC) plan in place can make the difference between a business that survives the test of time and your first and last going-out-of-business sale. Micfo can help you define your DR/BC strategy and work with you to get the plan in place, implement, and even test to make sure you know what to do and how to respond when the unexpected happens. Whether you just need nightly backups or a geographically diverse data center with automated failover, Micfo can help protect your business from the things that keep you awake at night.

Remote Monitoring and Help Desk

Customers expect your service to be accessible anytime from anywhere. Micfo’s Network Operation Center (NOC) has the talent, tools and technology to continuously monitor and proactively notify appropriate personnel and take remedial action to restore services when unexpected things happen. Whether the server crashed or a critical software process needs to be restarted, Micfo’s NOC can automatically monitor and respond to events based on your specific business requirements, including escalation to appropriate technical contacts for further review and troubleshooting.

Micfo’s knowledgeable NOC technicians are available around the clock, providing remote Help Desk Support via live chat and email. With experience and training across all major desktop, server, and mobile platforms, Micfo’s Remote Help Desk is a great solution for businesses needing to provide 24x7x365 support for their users. At a fraction of the cost to maintain a full staff of trained personnel, Micfo’s Remote Help Desk is an ideal solution for the requests that typically comprise the majority of user support tickets. Whether you just need a solution for after-hours availability or want around-the-clock support, Micfo can provide a cost effective way to augment your in-house staff. Custom escalation procedures allow our team to work with your staff to ensure appropriate response and handling of all levels of user support and is available with every Remote Help Desk plan.

Anti-X, Protection from Spam (UCE), Virus, and Malware

Protecting your computers at the operating system is imperative and is a critical line of defense that must not be ignored. Whether you have protection at the network edge or not, steps should be taken to harden your workstations and servers, disabling unnecessary services and running anti-x software to protect against viruses, adware/spyware and other malware. Using Micfo’s Managed Services for workstation and server, we can minimize your attack surface, making sure you have the right software installed with the latest virus definitions and malware signatures. With our client agent installed, we are able to provide 24x7x365 monitoring and take action at the first sign of attack or compromise to avoid a larger outbreak across the network.

Network Services, DNS, DHCP, Email and File Sharing

Micfo can help you with configuration of your network services, including DNS, DHCP, and file sharing permissions. Whether you’re using Windows, Apple OS X, or even Linux, our experienced network admins can manage these critical network services and even design and architect your next infrastructure upgrade.

For companies ready to make the leap to the Cloud, we can work with you to migrate to Google Apps or Microsoft Office 365 and ensure the transition is as smooth and seamless as possible. Whether you are currently using POP, IMAP or Exchange, Micfo’s DevOps team can make sure you don’t miss a single email once you decide it’s time to move to the Cloud.

Website Hosting in the Cloud

Micfo’s data center at 56 Marietta Street in downtown Atlanta has more than 40Gb/s of bandwidth across multiple fiber links providing high-capacity, “fat-pipe” network performance to our Cloud Server Farm (CSF) providing dedicated and virtualized hosting with flexible resources that can be customized to match your website requirements. Our system admins can help you seamlessly migrate your existing website out of the backroom closet to our carrier neutral data center connected to the Southeast’s main fiber route with direct peering available to the region’s largest Internet players.

Wireless (Wi-Fi) Access and Routing

Wireless is no longer just a convenience. It is a requirement. Mobile devices and business laptops no longer support wired Ethernet. Clients want to check email while visiting your office. Micfo can help you get your wireless up and running. Whether you just need faster access, better range, or something more sophisticated like multiple SSID with secure access for internal employees and separate guest Internet-only access for clients and visitors.

Compliance (HIPAA, PCI, SOX)

Depending on the nature of your business and the information you collect and maintain, you may be required to comply with Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley (Sarbox, SOX), or Payment Card Industry Data Security Standard (PCI DSS). If you’ve been audited or just need to make sure you can check all of the checkboxes on the compliance checklist, Micfo’s Professional Services can help you audit and remediate any technical compliance requirements. From encrypting all data at rest to implementing deep packet inspection at the network edge, to secure password policies and firewall hardening, Micfo’s security experts can work with you to ensure appropriate regulatory compliance.

Mobile Device Management

Everyone has a mobile device. Whether your company issues standardized employee smartphones and tablets or supports BYOD, mobile devices are here to stay and pose a serious security concern as emails, confidential information and internal documents are increasingly made available and accessed via mobile device. Companies need to take an active role in managing and securing their employee’s mobile devices with access to company files. Micfo can work with you to establish and support a mobile device policy that embraces this new technology while simultaneously offering protection and centralized management of employee devices.

Windows PC and Mac OS X Desktop Support

Different strokes for different folks. PC. Mac. Desktop. Laptop. Tablet. Whatever operating system (OS) and platform you use, we’ve got you covered. Micfo’s skilled team of IT professionals have years of experience with all of today’s popular operating systems. From legacy Windows XP tower workstations to the latest Windows tablets or MacBook running OS X Leopard to iMac 5K Retina running OS X Yosemite, we have the skill and experience to help you get the most out of your preferred device and OS.

PC and Server Hardware Troubleshooting and Repair

Even when you’re doing everything right, things can go wrong. Hardware eventually fails. Power supplies give out. Graphic cards burn up. Spinning hard drives no longer spin. When your hardware gives up the ghost, Micfo’s engineers can troubleshoot the problem, make recommendations on whether to repair or replace and let you decide if it’s finally time to refresh that aging server or try and get another 12 months of use before doing a major upgrade or hardware refresh. Whatever you decide, Micfo can install the new hardware, repairing or replacing the old equipment and, if you decide to replace it, we’ll help you migrate your settings and data to the new hardware so you can get back to business.

Software Application Installation, Upgrade and Migration

Keep up to date with the latest service packs and releases. Whether you want the latest Office updates or need to upgrade your back office accounting software, Micfo’s engineers can help plan, upgrade, and support the applications your business uses to keep things running smooth and efficient.

Contact Micfo now to request a quote and schedule an introductory Professional Services consultation.  Micfo is currently offering Professional Services in Northwest Metro Atlanta, including Downtown Atlanta, Buckhead, Smyrna, Marietta, Roswell, Sandy Springs, Perimeter, and Kennesaw. Click here to schedule an appointment with a Micfo Professional Services Consultant today.